Refund Policy - GMPurchase

All Sales Are Final

Once a top-up (e.g. BIGO diamonds, game coins) is successfully processed and delivered:

• ✓ The item is considered used and non-refundable
• ✕ We do not offer refunds for buyer's remorse, incorrect user IDs, or mistaken purchases

Exceptions - Failed or Incorrect Delivery

We will review refund or credit requests only in the following cases:

• ✕ Your purchased credits were not delivered within the promised time
• The top-up was sent to the wrong account due to a verified system error on our side
• There was a technical failure during the payment or delivery process

If any of these apply, please contact us within 24 hours of your purchase.

We may request proof such as:

• Screenshots of your purchase receipt
• Your BIGO or game user ID
• Screenshots showing no credits were received

Chargebacks & Fraud

We take fraud prevention seriously. Initiating a chargeback without contacting us first:

• May result in your account being blacklisted from future purchases
• Will be disputed with payment processors using order and delivery records

Please reach out to our support team before taking any action - we're here to help resolve issues fairly.

Contact for Refund Support

If you believe you're eligible for a refund or need help with your order: